Putting Things Right
Our aim is to provide the very best care and treatment, and it is important that we welcome comments and learn from people's experiences. Sometimes things might not go as well as expected and, when that happens, we need to look at what went wrong so that we can improve our services.
If you have a concern about the service you have received from the doctors or staff working at this practice, please let us know.
When you make a complaint, you will be contacted within two working days​, we will investigate your complaint openly and honestly and will respond to you within 30 working days wherever possible. If the investigation is expected to take longer, we will contact you to explain why, and you will receive a regular update.
We hope that most problems can be sorted our easily and quickly, often at the time they arise and with the person concerned. If your concerns cannot be sorted out in this way, please let us know as soon as possible. You can take up to 12 months to let us know. If a longer time has passed and there are good reasons for a delay, please tell us anyway, as we may still be able to deal with your concern.
You can raise your concern with the practice manager
- by speaking to them in person or by phone on 02920 483126
- by email – Enquiries.w97291@Wales.nhs.uk
- or write to Butetown Medical Practice , @ Loudoun, Plas Iona Cardiff CF10 5HW
Alternatively, if you would prefer to speak to someone outside of the practice please contac:-
Llais
Tel: 02920 235558
Address: Welsh Government Building ,Cathays ParK, King Edward VII Avenue, Cardiff CF10 3NQ
What if you are still not happy? If you are not happy with the Practice's response, you can contact the Public Services Ombudsman for Wales.
Tel: 0300 790 0203 /02920 235 558
Address: 1 Ffordd yr Hen Gae Pencoed CF35 5LJ
https://www.gov.wales/putting-things-right-alternative-language-versions
https://www.gov.wales/putting-things-right-alternative-formats
https://www.gov.wales/nhs-wales-complaints-and-concerns-putting-things-right